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Customer Service Representative
48377 , 48084 Novi, MI 48377 US | Work from home flexibility TELECOMMUTE US
Job Description
We are currently searching for a Customer Service Representative with experience with a manufacturing or engineering company. This is a direct hire opportunity with a growing company in Novi, MI.
Responsibilities:
The Customer Service Representative works within the customer support team to provide support to the Product Sales department. This position will also provide service to external customers including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price, and availability.
- Receive customer requests and information via phone, and email.
- Price sales inquiries using published list/discount multipliers or through estimating programs.
- Analyze requests and identify components from the information provided.
- Accept and process orders.
- Follow-up on quote and order status.
- Determine delivery dates/payment terms for customers by interacting with other departments.
- Resolve customer problems.
- Support outside sales staff.
Job Requirements
- Fabrication or engineering experience with automation, machinery, robotics, or conveyors.
- Familiarity with SAP and Salesforce.
- Ability to read a blueprint.
- Associate’s degree preferred.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- 2+ years of customer service experience in the engineering or manufacturing industry.
Additional Information
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off
- Paid Holidays
- Life Insurance
M-Team Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, M-Team Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Meet Your Recruiter
Kerry Johnson
Sr. Recruiter and Account Manager
Kerry Johnson is an accomplished professional with substantial experience in sales and recruitment. With a career spanning 15 years, Kerry has honed her skills and developed a passion for helping individuals discover their dream careers while making a meaningful impact. Kerry's journey in sales and recruitment has been nothing short of impressive. Starting independently, she has grown to lead entire regions, with a notable achievement of winning top sales in the Midwest in 2011 before stepping into a managerial role.
Kerry brings a unique approach to recruitment, ensuring candidates not only find suitable opportunities but also feel genuinely understood and valued throughout the process. Her commitment extends beyond the hiring process, as she actively collaborates with hiring managers and leadership to streamline operations, enhance clarity, and drive efficiency, always with an unwavering focus on achieving outstanding results.
Kerry has been happily married to her husband, Dean, for an impressive 25 years and is the proud mother of three children—Michael, Corey, and Olivia. Her family has expanded with two delightful granddaughters, adding even more joy to her life. Kerry shares her home with three rescue dogs—Roxie, Moby, and Tucker. Her dedication to saving dogs in shelters reflects her compassionate nature and commitment to making a difference beyond the professional realm.
Over the past 12 years, Kerry has also been a driving force behind the success of "80's Party For A Purpose," an annual charity event supporting Burn Camp for Kids, Families of Service Men and Women, and Families of Children with Autism, as well as many other programs and initiatives. Through this event, this team of dedicated family and friends has raised over $220,000!
For more information about Kerry's charity work, you can visit 80's Party For A Purpose and learn about the impactful initiatives they support.