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Customer Service Representative

Novi, MI 48377 | Work from home flexibility

Employment Type: Direct Hire Category: Sales & Marketing Pay Rate Range: $42,000 - $50,000 Per Year

Job Description

We are currently searching for a Customer Service Representative for our client in Novi, MI. The Customer Service Representative works within the customer support team to support the Product Sales department. This position will also provide service to external customers, including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price, and availability.


  • Receive customer requests and information via phone, fax, and email.
  • Price sales inquiries using published list/discount multipliers or through estimating programs.
  • Analyze requests and identify components from the information provided.
  • Accept and process orders.
  • Follow-up on quote and order status.
  • Determine delivery dates/payment terms for customers by interacting with other departments.
  • Resolve customer problems.
  • Support outside sales staff.
  • Provide other technical and general administrative support as required

Job Requirements

  • English Language — Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of company products and services.
  • Fabrication or engineering experience with conveyors (preferred).
  • Familiarity with SAP and Salesforce (preferred).
  • Ability to read a blueprint (preferred).
  • Demonstrated ability to prepare and analyze reporting.
  • Time Management — Managing one's own time and the time of others.
  • Service Orientation — Actively looking for ways to help people.
  • Coordination — Adjusting actions in relation to others' actions.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Monitoring — Monitoring/Assessing the performance of you, other individuals, or organizations to make improvements or take corrective action.
  • Verbal and Written Expression and Recognition — The ability to listen to, understand, and communicate information and ideas presented through spoken or written words and sentences.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong, investigate, and propose/troubleshoot a possible solution.

Additional Information

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Paid Time Off • Paid Holidays
  • Life Insurance

M-Team Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, M-Team Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Meet Your Recruiter

Bryce Watts
Recruiter, Marketing Specialist

Working within a dual role as Marketing Manager and Technical Recruiter at M-Team Solutions, Bryce Watts deploys marketing campaigns that drive qualified candidates to apply to our client’s open positions. Watts is also responsible for recruiting, recruitment marketing, communications, business development, graphic design, branding, and website development.

Soon after graduating with a B.B.A. in Marketing and high honors from the University of Michigan-Flint, Bryce began working full-time at the Genesee Intermediate School District as a Marketing and Video Specialist. During his time at GISD, Bryce received multiple awards for his video work, including the 41st Annual Telly Awards’ Silver Award in their General—Non-Broadcast division and Genesee County Education Foundation’s Everyday Hero Award.

Watts has also worked as Magnum Consulting’s Business Development and Marketing Specialist since March 2019. When joining the team, Bryce was tasked with increasing Magnum Consulting’s social media presence, creating consistency within branding, and rebuilding from the ground up. Bryce implemented SEO tactics, increasing user flows to the company’s contact, projects, and careers sections.

Bryce lives in Davison, Michigan, with his wife Kaelee, and dog Kessel. Outside of work, Bryce loves working out at the Davison Athletic Club, playing volleyball with his wife, and researching all things blockchain-related.

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