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Customer Service Representative
48377 Novi, MI 48377 US | Work from home flexibility TELECOMMUTE US
Job Description
We are currently searching for a Customer Service Representative with experience with a manufacturing or engineering company. This is a direct hire opportunity with a growing company in Novi, MI.
Responsibilities:
The Customer Service Representative works within the customer support team to provide support to the Product Sales department. This position will also provide service to external customers including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price, and availability.
- Receive customer requests and information via phone, and email.
- Price sales inquiries using published list/discount multipliers or through estimating programs.
- Analyze requests and identify components from the information provided.
- Accept and process orders.
- Follow-up on quote and order status.
- Determine delivery dates/payment terms for customers by interacting with other departments.
- Resolve customer problems.
- Support outside sales staff.
Job Requirements
- Fabrication or engineering experience with automation, machinery, robotics, or conveyors.
- Familiarity with SAP and Salesforce.
- Ability to read a blueprint.
- Associate’s degree preferred.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- 2+ years of customer service experience in the engineering or manufacturing industry.
Additional Information
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off
- Paid Holidays
- Life Insurance
M-Team Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, M-Team Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Meet Your Recruiter
Bryce Watts
Recruiter, Marketing Specialist
Working within a dual role as Marketing Manager and Technical Recruiter at M-Team Solutions, Bryce Watts deploys marketing campaigns that drive qualified candidates to apply to our client’s open positions. Watts is also responsible for recruiting, recruitment marketing, communications, business development, graphic design, branding, and website development.
Soon after graduating with a B.B.A. in Marketing and high honors from the University of Michigan-Flint, Bryce began working full-time at the Genesee Intermediate School District as a Marketing and Video Specialist. During his time at GISD, Bryce received multiple awards for his video work, including the 41st Annual Telly Awards’ Silver Award in their General—Non-Broadcast division and Genesee County Education Foundation’s Everyday Hero Award.
Watts has also worked as Magnum Consulting’s Business Development and Marketing Specialist since March 2019. When joining the team, Bryce was tasked with increasing Magnum Consulting’s social media presence, creating consistency within branding, and rebuilding 4magnum.com from the ground up. Bryce implemented SEO tactics, increasing user flows to the company’s contact, projects, and careers sections.
Bryce lives in Davison, Michigan, with his wife Kaelee, and dog Kessel. Outside of work, Bryce loves working out at the Davison Athletic Club, playing volleyball with his wife, and researching all things blockchain-related.