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IT Help Desk Coordinator
48326 Auburn Hills, MI 48326 US
Job Description
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Install anti-virus software.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets and frequently asked questions lists for end users.
- Collaborate closely with designers and engineers to understand printing requirements.
- Operate and maintain 3D printers, including setup, calibration, and troubleshooting.
- Conduct quality control checks on printed objects to verify adherence to specifications and standards.
- Manage inventory of 3D printing materials and supplies, ensuring adequate stock levels.
- Stay informed about advancements in 3D printing technologies and techniques, and propose innovative solutions to improve processes.
- Provide training and guidance to team members on 3D printing best practices and safety protocols.
- Troubleshoot technical issues with 3D printers, such as software errors, filament jams, and print failures.
- Administer and maintain end user accounts.
- Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- If necessary, liaise with third-party support and PC equipment vendors.
- Develop and maintain training materials and documentation.
Additional Information
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off
- Paid Holidays
- Life Insurance
M-Team Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, M-Team Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Meet Your Recruiter
Bryce Watts
Recruiter, Marketing Specialist
Working within a dual role as Marketing Manager and Technical Recruiter at M-Team Solutions, Bryce Watts deploys marketing campaigns that drive qualified candidates to apply to our client’s open positions. Watts is also responsible for recruiting, recruitment marketing, communications, business development, graphic design, branding, and website development.
Soon after graduating with a B.B.A. in Marketing and high honors from the University of Michigan-Flint, Bryce began working full-time at the Genesee Intermediate School District as a Marketing and Video Specialist. During his time at GISD, Bryce received multiple awards for his video work, including the 41st Annual Telly Awards’ Silver Award in their General—Non-Broadcast division and Genesee County Education Foundation’s Everyday Hero Award.
Watts has also worked as Magnum Consulting’s Business Development and Marketing Specialist since March 2019. When joining the team, Bryce was tasked with increasing Magnum Consulting’s social media presence, creating consistency within branding, and rebuilding 4magnum.com from the ground up. Bryce implemented SEO tactics, increasing user flows to the company’s contact, projects, and careers sections.
Bryce lives in Davison, Michigan, with his wife Kaelee, and dog Kessel. Outside of work, Bryce loves working out at the Davison Athletic Club, playing volleyball with his wife, and researching all things blockchain-related.