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Metallurgical Customer Support Engineer

Southfield, MI 48076 | Work from home flexibility

Employment Type: Direct Hire Category: Engineering & Design Pay Rate Range: $93,000 - $140,000 Per Year

Job Description

We are currently searching for a Customer Support Engineer with experience in metallurgical engineering, testing, and manufacturing.  Must have technical knowledge of steel products and manufacturing processes in downstream industries.  This is a direct hire opportunity with a well-established and growing company in the metro Detroit area.  The position will work remotely out of your home office, but 40% travel is required as needed to customer sites in the local Detroit area, Midwest U.S., and southeast Canada. A local office in downtown Detroit is also available for use if necessary.   
 
The position will be a customer technical liaison to major customers and end users. You will build & maintain excellent technical service contacts, to understand customer business, engineering, and manufacturing processes.  This person is the principal point of contact for all technical aspects at the specified customer(s) plants, providing a wide range of technical services, including material selection, problem-solving, resolution of quality complaints, implementation of improvements, and other technical challenges that the customers bring forward. 
  • First point of contact for day-to-day technical questions and problems to the customer base in North America. 
  • Coordinate complaint investigations with the manufacturing site
  • Review technical performance at customers with agreed KPIs in coordination with the Lead Technical Engineer
  • Carry out investigations on defective material or were needed coordinate the investigation performed at the supplying plant
  • Communicate and coordinate with the supplying plants for improvements and corrective actions
  • Monitor customer plant performance and identify improvements projects if part of the customer service agreement
  • Act as the technical contact and reduce the number of complaints and improve customer technical satisfaction

Job Requirements

  • Proven experience in the field of product quality management in steel manufacturing and / or steel-consuming industries.
  • Fluency in English
  • Ability to identify technical and commercial opportunities for the business
  • Technical understanding of high-speed production lines
  • Ability to resolve conflicts in a tactful way
  • Flexibility to accommodate time zone differences
  • Good communication, presentation, and discussion skills
  • Ability to develop and facilitate effective customer relationship

Additional Information

M-Team Solutions is an equal opportunity employer that recruits, hires, trains, and promotes the most qualified individuals without regard to gender, race, color, national origin, religion, age, sexual orientation, disability, veteran/military status, marital status, or any other status protected by federal or state law, with regard to any term or condition of employment.

Meet Your Recruiter

Bryce Watts
Recruiter, Marketing Specialist

Working within a dual role as Marketing Manager and Technical Recruiter at M-Team Solutions, Bryce Watts deploys marketing campaigns that drive qualified candidates to apply to our client’s open positions. Watts is also responsible for recruiting, recruitment marketing, communications, business development, graphic design, branding, and website development.

Soon after graduating with a B.B.A. in Marketing and high honors from the University of Michigan-Flint, Bryce began working full-time at the Genesee Intermediate School District as a Marketing and Video Specialist. During his time at GISD, Bryce received multiple awards for his video work, including the 41st Annual Telly Awards’ Silver Award in their General—Non-Broadcast division and Genesee County Education Foundation’s Everyday Hero Award.

Watts has also worked as Magnum Consulting’s Business Development and Marketing Specialist since March 2019. When joining the team, Bryce was tasked with increasing Magnum Consulting’s social media presence, creating consistency within branding, and rebuilding 4magnum.com from the ground up. Bryce implemented SEO tactics, increasing user flows to the company’s contact, projects, and careers sections.

Bryce lives in Davison, Michigan, with his wife Kaelee, and dog Kessel. Outside of work, Bryce loves working out at the Davison Athletic Club, playing volleyball with his wife, and researching all things blockchain-related.

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